Our contact details are: 

SHAK Address: 109 Rowley Way, Nw8 0sw.  Phone Number: 0300 365 200                           

E-mail: info@shakonline.co.uk          Website: www.shakonline.co.uk 

Data Privacy officer: John Boyle        Email: jboyle@shakonline.co.uk 

We take the protection of your privacy and confidentiality seriously, and we understand that you are entitled to know that your personal data will not be used for any unintended purpose and will not accidentally fall into the hands of a third party.  

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).   

 We collect personal, demographic and consent information in paper and electronic form.  This data is used for the following purposes: 

  • To stay in contact with you about our services and other opportunities (Consent can be withdrawn at any time by clicking the unsubscribe link in emails or contacting us using details given at the top of this page) 
  • To measure the impact of our work and report to stakeholders. 
  • To process current and future room booking requests 
  • To process any donations or other offers of support. 

 We take privacy very seriously: 

  • Your personal information is strictly confidential 
  • Your personal information will be stored securely.  
  • All data will be anonymised before it is shared with funders and community partners. We will only share identifiable information with your permission or if we are required to do so by law. 
  • SHAK will only keep your data on record for as long as it is needed.  

We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties‘) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

Your data protection rights 

 Under data protection law, you have rights including: 

  • Your right of access – You have the right to ask us for copies of your personal information. 
  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances. 
  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances. 
  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances. 
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

 You can find out more about your rights and our obligations to you here: www.knowyourprivacyrights.org 

 How to complain 

 To make a complaint to us you can contact us directly using the contact details at the top of the page or see our complaints policy here Shak Online Complaints Policy 

 You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data. 

The ICO’s address: 

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF  

Helpline number: 0303 123 1113 

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